SHIPPING & DELIVERY

Packages ship for free in the contiguous US within 3 business days from the date we receive the order, unless stated otherwise on the product page. They will typically arrive within 3-5 business days after they are sent.

Now shipping to Mexico, Canada, $10 flat rate shipping, and Caracas - Venezuela, $7.50 flat rate shipping. Items are shipped directly from Miami, Florida using the US Postal Service and UPS.

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RETURN & EXCHANGE POLICY

We gladly accept returns of new & unused or defective merchandise for a partial refund or exchange within fourteen (14) days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.

If you would like to return or exchange an item purchased on www.andrespestana.com within the United States, please send us a request for a return authorization within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval. Emails should be sent to andres@andrespestana.com

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Items must be returned in new & unused condition, with all original packaging and tags attached. Initial shipping charges cannot be refunded. -=+ c/o Andrés Pestana reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval. Customers are responsible for return shipping and all returns are subject to a $10.00 return fee.

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Contact us if you have any questions regarding your return at andres@andrespestana.com

OUR RETURN ADDRESS IS:

-=+ c/o Andrés Pestana

2554 Coco Plum Blvd #602

Boca Raton, FL 33496

 

DAMAGES & ISSUES
 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS & NON-RETURNABLE ITEMS

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Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

EXCHANGES

The fastest way to ensure you receive the item that you want is to return the item you received, and once the return is accepted, make a separate purchase for the new item.

 

REFUNDS

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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ADDRESS ACCURACY AND REDELIVERY CHARGES

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Please read these Terms and Conditions carefully before using our services. By using our services, you agree to be bound by the following terms regarding address accuracy and redelivery charges:

1. Address Accuracy:

1.1. It is the responsibility of the customer to provide a correct and complete delivery address at the time of placing an order.

1.2. We shall not be held liable for any delays, failed deliveries, or undelivered items arising from incorrect or insufficient address information provided by the customer.

1.3. It is essential that the customer verifies and double-checks the accuracy of the delivery address to ensure successful delivery.

2. Redelivery Charges:

2.1. In the event that a delivery attempt fails due to incorrect or insufficient address information provided by the customer, redelivery may be required.

2.2. We reserve the right to charge a redelivery fee to cover the costs incurred for the subsequent delivery attempt.

2.3. The redelivery fee amount will be communicated to the customer prior to the redelivery.

2.4. Redelivery will only be scheduled upon receipt of the redelivery fee payment.

3. Customer Obligations:

3.1. The customer acknowledges and agrees to promptly update any changes to their delivery address in their account information to ensure accurate and timely delivery.

3.2. The customer shall bear all costs associated with any redelivery charges resulting from incorrect or insufficient address information provided by them.

4. Disputes:

4.1. Any disputes arising from incorrect or insufficient address information and subsequent redelivery charges shall be resolved according to the applicable laws of the jurisdiction governing these Terms and Conditions.

4.2. The customer agrees that their failure to provide accurate and complete address information relieves us of any liability for failed deliveries.

5. Modification of Terms:

5.1. We reserve the right to modify these Terms and Conditions at any time, and any changes will be effective immediately upon posting the updated version on our website or by other means of communication.

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By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the provisions regarding address accuracy and redelivery charges. It is your responsibility to review these Terms and Conditions periodically for any updates or changes.